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The mediating effects of switching costs on the relationship between service quality, customer satisfaction and customer loyalty: A study in retail banking industry in Vietnam | 952 |
říjen 2023 | listopad 2023 | prosinec 2023 | leden 2024 | únor 2024 | březen 2024 | duben 2024 | |
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The mediating effects of switching costs on the relationship between service quality, customer satisfaction and customer loyalty: A study in retail banking industry in Vietnam | 37 | 48 | 88 | 29 | 9 | 25 | 28 |
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Fulltext_1008662.pdf | 522 |
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