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Browsing by Author "Ngo, Minh Vu"

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Customer Relationship Management (CRM) in small and medium tourism enterprises: A dynamic capabilities perspective

Ngo, Minh Vu; Pavelková, Drahomíra; Phan, Quyen Phu Thi; Nguyen, Ninh Van (University of Rijeka, 2018)
Do job satisfaction and customer satisfaction affect firm's overall performance? A new empirical evidence

Ngo, Minh Vu; Valle, DonVito; Pavelková, Drahomíra; Beltrán-Prieto, Luis Antonio (Tomas Bata University in Zlín, 2016)
Does foreign ownership impact accounting conservatism adoption in Vietnam?

Le, Tuan Bach; Pavelková, Drahomíra; Do, Thi Thanh Nhan; Ngo, Minh Vu (Prague Development Center, 2017)
Measuring customer satisfaction: A literature review

Ngo, Minh Vu (Univerzita Tomáše Bati ve Zlíně (UTB)Tomas Bata University in Zlín, 2015)
The mediating effects of switching costs on the relationship between service quality, customer satisfaction and customer loyalty: A study in retail banking industry in Vietnam

Ngo, Minh Vu; Phan, Quyen Phu Thi; Nguyen, Ninh Van; Vu, Hieu Minh (ExcelingTech, 2019)
Passenger car sales projections: Measuring the accuracy of a sales forecasting model

Pavelková, Drahomíra; Homolka, Lubor; Vychytilová, Jana; Ngo, Minh Vu; Bach, Le Tuan; Dehning, Bruce (Institute of Geography of the Slovak Academy of Science, 2018)
The prestige of tock exchages and corporate cash holding in transition economies: A study on vietnmese listed firms

Do, Thi Thanh Nhan; Ngo, Minh Vu; Pham, Ha; Pavelková, Drahomíra (LLC CPC Business Perspectives, 2017)
The relationships between service quality, customer satisfaction and customer loyalty: An investigation in Vietnamese retail banking sector

Ngo, Minh Vu (Tomas Bata University in Zlín, 2016)
Short- and medium-term car registration forecasting based on selected macro and socio-economic indicators in European countries

Homolka, Lubor; Ngo, Minh Vu; Pavelková, Drahomíra; Le, Tuan Bach; Dehning, Bruce (JAI Press, 2019)
Sustainable tourism development - A case of Phu Quoc Island, Vietnam

Vu, Hieu Minh; Ngo, Minh Vu (Tomas Bata University in Zlín, 2017)

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