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The relationship between service quality, customer satisfaction and customer loyalty: An investigation in Vietnamese retail banking sector

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Citace článku v časopise:
NGO, Minh Vu a Huan Huu NGUYEN. The relationship between service quality, customer satisfaction and customer loyalty: An investigation in Vietnamese retail banking sector. Journal of Competitiveness [online]. 2016, vol. 8, iss. 2, s. 103-116. [cit. 2024-10-12]. ISSN 1804-171X. Dostupné z: https://www.cjournal.cz/index.php?hid=clanek&bid=archiv&cid=221&cp=.

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