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Measuring Customer Satisfaction: A Literature Review

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Citace článku v konferenčním sborníku:
NGO, Minh Vu. Measuring Customer Satisfaction: A Literature Review. In: Finance and Performance of Firms in Science, Education and Practice 2015 [online]. Zlín: Univerzita Tomáše Bati ve Zlíně (UTB), 2015, s. 1638-1655. [cit. 2020-12-05]. Dostupné z: http://www.ufu.utb.cz/konference/sbornik2015.pdf.

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