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The relationships between service quality, customer satisfaction and customer loyalty: An investigation in Vietnamese retail banking sector

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Citace článku v konferenčním sborníku:
NGO, Minh Vu. The relationships between service quality, customer satisfaction and customer loyalty: An investigation in Vietnamese retail banking sector. In: 12th Annual International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) [online]. Zlín: Tomas Bata University in Zlín, 2016, s. 423-434. [cit. 2019-12-13]. Dostupné z: http://dokbat.utb.cz/wp-content/uploads/DOKBAT2016.pdf.

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