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Standardization in services: Assessing the impact on customer satisfaction

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Citace článku v časopise:
KOVAL, Oksana, Stephen NABARESEH a Felicita CHROMJAKOVÁ. Standardization in services: Assessing the impact on customer satisfaction. E a M: Ekonomie a Management [online]. 2019, vol. 22, iss. 3, s. 186-203. [cit. 2020-09-19]. ISSN 1212-3609. Dostupné z: https://dspace.tul.cz/bitstream/handle/15240/153581/EM_3_2019_12.pdf?sequence=1&isAllowed=y.

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