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Service quality and process maturity assessment

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Citace článku v časopise:
ŠEREK, Radomír. Service quality and process maturity assessment. Journal of Competitiveness [online]. 2013, vol. 5, iss. 4, s. 43-56. [cit. 2024-07-25]. ISSN 1804-171X. Dostupné z: https://www.cjournal.cz/index.php?hid=clanek&bid=archiv&cid=150&cp=.

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