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Browsing by Author "Nguyen, Ninh Van"

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Customer Relationship Management (CRM) in small and medium tourism enterprises: A dynamic capabilities perspective

Ngo, Minh Vu; Pavelková, Drahomíra; Phan, Quyen Phu Thi; Nguyen, Ninh Van (University of Rijeka, 2018)
The mediating effects of switching costs on the relationship between service quality, customer satisfaction and customer loyalty: A study in retail banking industry in Vietnam

Ngo, Minh Vu; Phan, Quyen Phu Thi; Nguyen, Ninh Van; Vu, Hieu Minh (ExcelingTech, 2019)

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