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Teaching business process management: Improving the process of process modelling course

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dc.title Teaching business process management: Improving the process of process modelling course en
dc.contributor.author Hrabal, Martin
dc.contributor.author Opletalová, Michaela
dc.contributor.author Tuček, David
dc.relation.ispartof Journal of Applied Engineering Science
dc.identifier.issn 1451-4117 OCLC, Ulrich, Sherpa/RoMEO, JCR
dc.date.issued 2017
utb.relation.volume 15
utb.relation.issue 2
dc.citation.spage 113
dc.citation.epage 121
dc.type article
dc.language.iso en
dc.publisher Institut za Istrazivanja
dc.identifier.doi 10.5937/jaes15-12172
dc.subject Active learning en
dc.subject Business process management en
dc.subject Higher education en
dc.subject Process improvement en
dc.subject Process modelling en
dc.description.abstract Process approach is a part of many organizations' management systems. Process oriented organizations focus on value added processes, their management, performance measurement, improvement and automation. However, in many higher education institutions is not process management implemented and its teaching does not always correspond with business needs and practice. This paper deals with the latter side of process management in higher education - course of process management held at Faculty of management and economics of Tomas Bata University in Zlín. The main purpose of the paper is to present the results of the research among Czech universities and their approach to BPM education and a case study of process management course and its improvement at Faculty of Management and Economics at Tomas Bata University in Zlín. To improve the course, the very aspects of process management such as customer focus or performance measurement were applied. The performed action research is then described in form of the case study. en
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1007224
utb.identifier.obdid 43876633
utb.identifier.scopus 2-s2.0-85023160513
utb.source j-scopus
dc.date.accessioned 2017-09-03T21:40:02Z
dc.date.available 2017-09-03T21:40:02Z
utb.contributor.internalauthor Hrabal, Martin
utb.contributor.internalauthor Opletalová, Michaela
utb.contributor.internalauthor Tuček, David
utb.fulltext.affiliation Martin Hrabala* Tomas Bata University in Zlín, Zlín, Czech Republic Michaela Opletalováb Tomas Bata University in Zlín, Zlín, Czech Republic David Tučekc Tomas Bata University in Zlín, Zlín, Czech Republic *Tomas Bata University in Zlín, Department of Industrial Engineering and Information Systems, Zlín, Czech Republic, hrabal@fame.utb.cz
utb.fulltext.dates Paper sent to revision: 24.10.2016 Paper ready for publication: 29.11.2016
utb.fulltext.references 1) APQC, 2016. Process and Performance Management, https://www.apqc.org/knowledge-base/download/363319/K06479_2016_PPM_Priorities_Survey_Summary.pdf (viewed at 9 Apr. 2016) 2) Abdous M., 2011. Towards a framework for business process reengineering in higher education, Journal of Higher Education Policy and Management, (33)4, pp. 427-433. 3) Ahmad H., Francis A. and Zairi M., 2007. Business process reengineering: Critical success factors in higher education, Business Process Management Journal, (13)3, pp. 451-469. 4) Bandara, W. vom et al., 2010. Business Process Management Education in Academia: Status, Challenges, and Recommendations, Communication of the Association for the Information Systems, (21), pp. 744-776. 5) Brennan L. and Austin W., 2003. Addressing the Need for Management Processes for Higher Education Accreditation, Innovative Higher Education, (28)1, pp. 49-62. 6) Davenport T. H. and Short J. E., 1990. The New Industrial Engineering: Information Technology and Business Process Redesign, Sloan Management Review, (31)4, pp. 11-27. 7) Davis J. and Mehta K., 1997. Reengineering a School of Business of the Future: A Mission/Vision Model for Higher Education in Transformational Times, SAM Advanced Management Journal, (62)2, pp. 8-15. 8) Hammer M., 1990. Reengineering Work: Don´t Automate, Obliterate, Harvard Business Review, July-August, pp. 104-112. 9) Hars A., 2002. Using BPR Tools in Business Process Education. In A. W. Scheer, F. Abolhassan, W. Jost and M. Kirchmer (Eds.), Business Process Excellence: ARIS in Practice, Berlin: Springer, pp. 175-186. 10) Jeston J. and Nelis J., 2008. Business process management: Practical guidelines to successful implementations, Amsterdam: Elsevier/Butterworth-Heinemann. 11) Recker J. and Rosemann M., 2009. Teaching Business Process Modelling: Experiences and Recommendations, Communication of the Association for the Information Systems, (25), pp. 1-16. 12) Seethamraju R., 2012. Business process management: a missing link in business education, Business Process Management Journal, (18)3,pp. 532-547. 13) Smith H. and Fingar P., 2007. Business process management: the third wave. [4th Anniversary ed.]. Tampa, Fla: Meghan-Kiffer Press. 14) Tuček D. and Basl J., 2011. Using BPM Principles to Increase the Efficiency of Processes in Higher Education in the CR. In: Proceedings of the 2th International Conference on Education and Educational Technologies. Greece, Corfu: World Scientific and Engineering Academy and Society (WSEAS/NAUN), pp. 47-51. 15) Tučková Z. and Tuček D., 2010. Increasing knowledge by teaching of modern BPM systems. In: Latest Trends on Engineering Education. Greece, Corfu: World Scientific and Engineering Academy and Society (WSEAS), pp. 487-492. 16) Walker K. B. and Black E. L., 2000. Reengineering the undergraduate business core curriculum: aligning business schools with business for improved performance, Business Process Management Journal, (6)3, pp. 194-213.
utb.fulltext.sponsorship The authors are thankful to the Internal Grant Agency of FaME TBU No. IGA/FaME/2015/043 (Management and software support of internal processes in hospitals in Czech Republic) for financial support to carry out this research.
utb.scopus.affiliation Tomas Bata University in Zlín, Department of Industrial Engineering and Information Systems, Zlín, Czech Republic
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