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Differences between ITIL® v2 and ITIL® v3 with respect to service transition and service operation
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| Title: | Differences between ITIL® v2 and ITIL® v3 with respect to service transition and service operation | ||||||||||
| Author: | Jašek, Roman; Králík, Lukáš; Žák, Roman; Kolčavová, Alena | ||||||||||
| Document type: | Conference paper (English) | ||||||||||
| Source document: | Proceedings of the International Conference of Numerical Analysis and Applied Mathematics 2014 (ICNAAM-2014). 2015, vol. 1648 | ||||||||||
| ISSN: | 0094-243X (Sherpa/RoMEO, JCR) | ||||||||||
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| DOI: | https://doi.org/10.1063/1.4912772 | ||||||||||
| Abstract: | This paper follows the article: Differences Between ITIL (R) V2 and ITIL (R) V3 with Respect to Service Strategy and Service Design. The main aim is to summarize the changes that relate to key publications, Service Transition and Service Operation. In conclusion, areevaluated the objectives of the current version of ITIL (R) v3 and the unofficial benefits. The purpose of these papers is to provide the necessary overview of the current situation in the field of IT management to facilitate and streamline the work of IT managers. | ||||||||||
| Full text: | http://scitation.aip.org/content/aip/proceeding/aipcp/10.1063/1.4912772 | ||||||||||
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ČSN ISO 690:2011 citation
Citace článku v konferenčním sborníku:
JAŠEK, Roman, Lukáš KRÁLÍK, Roman ŽÁK a Alena KOLČAVOVÁ. Differences between ITIL® v2 and ITIL® v3 with respect to service transition and service operation. In: Proceedings of the International Conference of Numerical Analysis and Applied Mathematics 2014 (ICNAAM-2014) [online]. Rhodes: American Institute of Physics (AIP), 2015 [cit. 2024-04-24]. ISSN 0094-243X. Dostupné z: http://scitation.aip.org/content/aip/proceeding/aipcp/10.1063/1.4912772.
These citations are software generated and may contain errors. To verify accuracy, check the appropriate style guide.
JAŠEK, Roman, Lukáš KRÁLÍK, Roman ŽÁK a Alena KOLČAVOVÁ. Differences between ITIL® v2 and ITIL® v3 with respect to service transition and service operation. In: Proceedings of the International Conference of Numerical Analysis and Applied Mathematics 2014 (ICNAAM-2014) [online]. Rhodes: American Institute of Physics (AIP), 2015 [cit. 2024-04-24]. ISSN 0094-243X. Dostupné z: http://scitation.aip.org/content/aip/proceeding/aipcp/10.1063/1.4912772.
These citations are software generated and may contain errors. To verify accuracy, check the appropriate style guide.
