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Differences between ITIL® v2 and ITIL® v3 with respect to service transition and service operation

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Citace článku v konferenčním sborníku:
JAŠEK, Roman, Lukáš KRÁLÍK, Roman ŽÁK a Alena KOLČAVOVÁ. Differences between ITIL® v2 and ITIL® v3 with respect to service transition and service operation. In: Proceedings of the International Conference of Numerical Analysis and Applied Mathematics 2014 (ICNAAM-2014) [online]. Rhodes: American Institute of Physics (AIP), 2015 [cit. 2019-12-14]. ISSN 0094-243X. Dostupné z: http://scitation.aip.org/content/aip/proceeding/aipcp/10.1063/1.4912772.

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