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How service operations, perceived benefit, and psychological ownership enhance customer retention in retail - evidence in Vietnam supermarkets

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Citace článku v časopise:
NGUYEN, Thi Ngoc Diep, Minh PHAM, Miloslava CHOVANCOVÁ a Duc Sinh HOANG. How service operations, perceived benefit, and psychological ownership enhance customer retention in retail - evidence in Vietnam supermarkets. Cogent Business and Management [online]. 2023, vol. 10, iss. 2 [cit. 2024-04-23]. ISSN 2331-1975. Dostupné z: https://www.tandfonline.com/doi/full/10.1080/23311975.2023.2200519.

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