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Fostering innovative behavior in the aviation industry: The role of perceived supervisor support and work group diversity

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dc.title Fostering innovative behavior in the aviation industry: The role of perceived supervisor support and work group diversity en
dc.contributor.author Le Hoang, Long Nguyen
dc.contributor.author Nguyen, Thi Thu Huong
dc.contributor.author Ho, Viet-Anh
dc.relation.ispartof Problems and Perspectives in Management
dc.identifier.issn 1727-7051 Scopus Sources, Sherpa/RoMEO, JCR
dc.identifier.issn 1810-5467 Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued 2021
utb.relation.volume 19
utb.relation.issue 1
dc.citation.spage 163
dc.citation.epage 176
dc.type article
dc.language.iso en
dc.publisher LLC CPC Business Perspectives
dc.identifier.doi 10.21511/ppm.19(1).2021.14
dc.relation.uri https://businessperspectives.org/journals/problems-and-perspectives-in-management/issue-370/fostering-innovative-behavior-in-the-aviation-industry-the-role-of-perceived-supervisor-support-and-work-group-diversity
dc.subject aviation industry en
dc.subject service innovative behavior en
dc.subject work engagement en
dc.subject work group diversity en
dc.description.abstract The research primarily seeks to understand how supervisor support can directly and indirectly enhance the service innovative behavior (SIB) of flight attendants via work engagement. Moreover, although there has been some research on the effect of group diversity on organizational performance, the results have not been consistent. Thus, this study addresses this gap by investigating how work group diversity can make variance in the relationship between work engagement and innovative behavior of flight attendants. The sample size of 242 flight attendants working at the central airport in Ho Chi Minh City, Vietnam, has been taken for the study. To test hypotheses, structural equation modeling and bootstrapping were employed. This study provided an evidence for the positive nexus between perceived supervisor support and SIB. Additionally, the results shed light on a mediation mechanism of work engagement for the association between flight attendants' perception of their supervisor and innovative behavior. Furthermore, tenure diversity and job position diversity in a work group were proved to play a moderating role in the relationship between work engagement and service innovative behavior. Specifically, flight attendants are more willing to exhibit innovative behaviors when working in a homogeneous group in terms of tenure and job position rather than in a heterogeneous group. The empirical results contributed to the diversity management literature and broadened the understanding of how to activate the service innovative behavior of employees. From a managerial perspective, managers should pay attention to the characteristics of employees when organizing teamwork. © Long Nguyen Le Hoang, Huong Nguyen Thi Thu, Viet-Anh Ho, 2021 en
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1010248
utb.identifier.obdid 43882130
utb.identifier.scopus 2-s2.0-85102050137
utb.source j-scopus
dc.date.accessioned 2021-03-23T11:20:49Z
dc.date.available 2021-03-23T11:20:49Z
dc.rights Attribution 4.0 International
dc.rights.uri http://creativecommons.org/licenses/by/4.0/
dc.rights.access openAccess
utb.contributor.internalauthor Nguyen, Thi Thu Huong
utb.contributor.internalauthor Ho, Viet-Anh
utb.scopus.affiliation School of Government, University of Economics, Ho Chi Minh City, Viet Nam; Faculty of Management and Economics, Tomas Bata University, Zlín, Czech Republic
utb.identifier.jel D23
utb.identifier.jel L93
utb.identifier.jel M10
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Attribution 4.0 International Except where otherwise noted, this item's license is described as Attribution 4.0 International