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Do job satisfaction and customer satisfaction affect firm's overall performance? A new empirical evidence
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| dc.title | Do job satisfaction and customer satisfaction affect firm's overall performance? A new empirical evidence | en |
| dc.contributor.author | Ngo, Minh Vu | |
| dc.contributor.author | Valle, DonVito | |
| dc.contributor.author | Pavelková, Drahomíra | |
| dc.contributor.author | Beltrán-Prieto, Luis Antonio | |
| dc.relation.ispartof | Proceedings of the 3rd International Conference on Finance and Economics 2016 | |
| dc.identifier.isbn | 978-80-7454-599-3 | |
| dc.date.issued | 2016 | |
| dc.citation.spage | 763 | |
| dc.citation.epage | 779 | |
| dc.event.title | 3rd International Conference on Finance and Economics (ICFE) | |
| dc.event.location | Ho Chi Minh City | |
| utb.event.state-en | Vietnam | |
| utb.event.state-cs | Vietnam | |
| dc.event.sdate | 2016-06-15 | |
| dc.event.edate | 2016-06-17 | |
| dc.type | conferenceObject | |
| dc.language.iso | en | |
| dc.publisher | Tomas Bata University in Zlín | |
| dc.relation.uri | https://digilib.k.utb.cz/handle/10563/43684 | |
| dc.relation.uri | https://digilib.k.utb.cz/bitstream/handle/10563/43684/Proceedings%20ICFE%202016_final.pdf#page=782 | |
| dc.subject | customer satisfaction | en |
| dc.subject | job satisfaction | en |
| dc.subject | financial measures | en |
| dc.subject | nonfinancial measures | en |
| dc.subject | Data envelopment analysis (DEA) | en |
| dc.subject | firm's overall performance | en |
| dc.description.abstract | Because of their significant impacts on firm's performance nowadays, the effects of qualitative/nonfinancial measures have attracted attentions of many researchers in recent years. In a similar vein, this study examines the effects of job satisfaction and customer satisfaction on firm's overall performance with a new approach. Using the two-stage Data envelopment analysis (DEA) approach and a sample of 129 large U.S. companies, this study aims to provide new empirical evidence probing that job satisfaction and customer satisfaction significantly affect firm's overall performance and competitiveness. Especially, customer satisfaction shows its moderation effects which strengthen the influences of other variables on firm's performance. | en |
| utb.faculty | Faculty of Management and Economics | |
| utb.faculty | Faculty of Applied Informatics | |
| dc.identifier.uri | http://hdl.handle.net/10563/1008947 | |
| utb.identifier.rivid | RIV/70883521:28120/16:43874903!RIV17-MSM-28120___ | |
| utb.identifier.obdid | 43875584 | |
| utb.identifier.wok | 000471168600064 | |
| utb.source | d-wok | |
| dc.date.accessioned | 2019-08-16T09:30:11Z | |
| dc.date.available | 2019-08-16T09:30:11Z | |
| dc.description.sponsorship | Czech Science Foundation (GA CR) [16-25536S]; Internal Grant Agency of Faculty of Management and Economics, Tomas Bata University in Zlin [IGA/FaME/2016/020]; European Regional Development Fund under the Project CEBIA-Tech [CZ.1.05/2.1.00/03.0089]; Tomas Bata University Internal Grant [IGA/CebiaTech/2016/007] | |
| utb.contributor.internalauthor | Ngo, Minh Vu | |
| utb.contributor.internalauthor | Valle, DonVito | |
| utb.contributor.internalauthor | Pavelková, Drahomíra | |
| utb.contributor.internalauthor | Beltrán-Prieto, Luis Antonio | |
| utb.fulltext.affiliation | Vu Minh Ngo, DVito Valle, Pavelková Drahomíra, Luis Antonio Beltran Prieto Tomas Bata University in Zlin Faculty of Management and Economics Mostní 5139 760 01 Zlín, Czech Republic Email: ngominhvu@gmail.com Tomas Bata University in Zlin Faculty of Management and Economics Mostní 5139 760 01 Zlín, Czech Republic Email: valle@fame.utb.cz Tomas Bata University in Zlin Faculty of Management and Economics Mostní 5139 760 01 Zlín, Czech Republic Email: pavelkova@fame.utb.cz Tomas Bata University in Zlin Faculty of Applied Informatics Nad Stráněmi 4511 760 05 Zlín, Czech Republic Email: beltran_prieto@fai.utb.cz | |
| utb.fulltext.dates | - | |
| utb.fulltext.sponsorship | The authors are thankful to the Czech Science Foundation (GA CR), project No 16-25536S, which provided financial support for this study. The research for this paper was also financially supported by the Internal Grant Agency of Faculty of Management and Economics, Tomas Bata University in Zlín, grant No. IGA/FaME/2016/020. The research also was financially supported by the European Regional Development Fund under the Project CEBIA-Tech No. CZ.1.05/2.1.00/03.0089 and Tomas Bata University Internal Grant (IGA/CebiaTech/2016/007). | |
| utb.wos.affiliation | [Vu Minh Ngo; Valle, DonVito; Pavelkova, Drahomira] Tomas Bata Univ Zlin, Fac Management & Econ, Mostni 5139, Zlin 76001, Czech Republic; [Prieto, Luis Antonio Beltran] Tomas Bata Univ Zlin, Fac Appl Informat, Stranemi 4511, Zlin 76005, Czech Republic | |
| utb.fulltext.projects | 16-25536S | |
| utb.fulltext.projects | IGA/FaME/2016/020 | |
| utb.fulltext.projects | CZ.1.05/2.1.00/03.0089 | |
| utb.fulltext.projects | IGA/CebiaTech/2016/007 | |
| utb.fulltext.faculty | Faculty of Management and Economics | |
| utb.fulltext.faculty | Faculty of Management and Economics | |
| utb.fulltext.faculty | Faculty of Management and Economics | |
| utb.fulltext.faculty | Faculty of Applied Informatics |
