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Consumer complaint behaviour, warranty and warranty claim: Brief overview

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Citace článku v konferenčním sborníku:
SHAW, Sayanti. Consumer complaint behaviour, warranty and warranty claim: Brief overview. In: 13th Annual International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) [online]. Zlín: Tomas Bata University in Zlín, 2017, s. 286-298. [cit. 2020-10-25]. Dostupné z: http://dokbat.utb.cz/wp-content/uploads/DOKBAT2017.pdf.

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