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Greening the hospitality industry: How do green human resource management practices influence organizational citizenship behavior in hotels? A mixed-methods study

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dc.title Greening the hospitality industry: How do green human resource management practices influence organizational citizenship behavior in hotels? A mixed-methods study en
dc.contributor.author Pham, Tan Nhat
dc.contributor.author Tučková, Zuzana
dc.contributor.author Chiappetta Jabbour, Charbel Jose Chiappetta
dc.relation.ispartof Tourism Management
dc.identifier.issn 0261-5177 Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued 2019
utb.relation.volume 72
dc.citation.spage 386
dc.citation.epage 399
dc.type article
dc.language.iso en
dc.publisher Elsevier
dc.identifier.doi 10.1016/j.tourman.2018.12.008
dc.relation.uri https://www.sciencedirect.com/science/article/pii/S0261517718303121
dc.subject ability-motivation-opportunity theory en
dc.subject green hotels en
dc.subject green human resource management (GHRM) en
dc.subject mixed-methods study en
dc.subject organizational citizenship behavior toward the environment (OCBE) en
dc.description.abstract Despite the important contribution made by green human resource management (GHRM) towards organizational citizenship behavior for the environment (OCBE), few published studies have investigated this significant contemporary topic in the hospitality industry, which constitutes a major gap in the literature on the greening of the hospitality industry. Drawing on Ability-Motivation-Opportunity theory, this study develops and tests direct and interactive effects of GHRM practices on OCBE. A mixed methodology is applied, with a survey of 203 employees working in 4–5 star hotels being conducted first to test six hypotheses, followed by qualitative research into two specific cases. The results indicate a mixture of expected and unexpected findings, including: (i) the direct effects of GHRM practices on OCBE; (ii) the interaction of three GHRM practices (training, performance management and employee involvement), which can enhance employees’ voluntary green behavior, dependent on the level of green performance management and green employee involvement; and (iii) that green training is seen as a key mechanism to boost employees’ voluntary green behavior. The originality of this manuscript is based on its status as one of the first mixed-methodology works on GHRM in the hospitality industry in an emerging economy. © 2018 Elsevier Ltd en
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1008455
utb.identifier.obdid 43879094
utb.identifier.scopus 2-s2.0-85059785889
utb.identifier.wok 000458709600036
utb.source j-scopus
dc.date.accessioned 2019-07-08T11:59:48Z
dc.date.available 2019-07-08T11:59:48Z
dc.description.sponsorship Internal Grant Agency of FaME TBU [IGA/FaME/2018/009]; Montpellier Research in Management (France)
utb.contributor.internalauthor Pham, Tan Nhat
utb.contributor.internalauthor Tučková, Zuzana
utb.scopus.affiliation Tomas Bata University in Zlín, Zlín, Czech Republic; Montpellier Business School, 2300 Avenue des Moulins, Montpellier, 34000, France
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