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Performance management through balanced scorecard in healthcare: Czech hospital case study

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dc.title Performance management through balanced scorecard in healthcare: Czech hospital case study en
dc.contributor.author Staňková, Pavla
dc.contributor.author Papadaki, Šárka
dc.contributor.author Przeczková, Petra
dc.relation.ispartof Finance and the Performance of Firms in Science, Education and Practice 2017
dc.identifier.isbn 978-80-7454-653-2
dc.date.issued 2017
dc.citation.spage 1021
dc.citation.epage 1039
dc.event.title 6th International Scientific Conference on Finance and the Performance of Firms in Science, Education, and Practice
dc.event.location Zlín
utb.event.state-en Czech Republic
utb.event.state-cs Česká republika
dc.event.sdate 2017-04-26
dc.event.edate 2017-04-27
dc.type conferenceObject
dc.language.iso en
dc.publisher Univerzita Tomáše Bati ve Zlíně (UTB) cs
dc.publisher Tomas Bata University in Zlín en
dc.relation.uri http://www.ufu.utb.cz/konference/
dc.relation.uri http://www.ufu.utb.cz/konference/sbornik2017.pdf
dc.subject balanced scorecard en
dc.subject health care en
dc.subject hospital en
dc.subject key performance indicators en
dc.subject case study en
dc.description.abstract The article is based on the interest of authors to implement the Balanced Scorecard into organizations operating in a specific market of medical services. Balanced Scorecard (BSC) is a popular method of creating links between operational activities and strategic objectives set by the company. The method is applied in particular areas with regard to performance measurement. This method is widely used within many types of businesses and brings positive results to management. Currently, this method is being applied even in less commercial environment such as health, social services, or spa. In the first part of the article, the authors summarized the main international research dealing with the issue of BSC in health care. A separate chapter presents key performance indicators in healthcare as a tools of measurement of quality for four Balanced scorecard perspectives – financial perspective, customer perspective, learning and growth perspective and internal business perspective. The main part of this article is a case study that represent the application of BSC method for increasing the performance of hospital. The study includes a strategic map illustrating the development of fulfilling the vision of a hospital, and setting key criteria for controlling each perspective of the Balanced Scorecard. In the concluding part, the authors introduce general methodology by applying the BSC to the direction of medical organizations. en
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1008283
utb.identifier.rivid RIV/70883521:28120/17:63517628!RIV18-MSM-28120___
utb.identifier.obdid 43877541
utb.identifier.wok 000471174000080
utb.source d-orig
dc.date.accessioned 2018-11-19T13:51:03Z
dc.date.available 2018-11-19T13:51:03Z
dc.description.sponsorship Internal Grant Agency of FaME [RO/2016/12]
utb.contributor.internalauthor Staňková, Pavla
utb.contributor.internalauthor Papadaki, Šárka
utb.fulltext.affiliation Staňková Pavla, Papadaki Šárka, Przeczková Petra doc. Ing. Pavla Staňková, Ph.D. Tomas Bata University in Zlín Faculty of Management and Economics Mostní 5139, 760 01 Zlín, Czech Republic Email: stankova@fame.utb.cz Ing. Šárka Papadaki, Ph.D. Tomas Bata University in Zlín Faculty of Management and Economics Mostní 5139, 76001 Zlín, Czech Republic Email: papadaki@fame.utb.cz Mgr. Petra Przeczková Palacky University Olomouc Faculty of Health Sciences Hněvotínská 3, 775 15 Olomouc, Czech Republic petra.przeczkova01@upol.cz
utb.fulltext.dates -
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utb.fulltext.sponsorship This paper was supported by Internal Grant Agency of FaME RO/2016/12 (Management of healthcare organizations effectiveness).
utb.wos.affiliation [Pavla, Stankova; Sarka, Papadaki] Tomas Bata Univ Zlin, Fac Management & Econ, Mostni 5139, Zlin 76001, Czech Republic; [Petra, Przeczkova] Palacky Univ Olomouc, Fac Hlth Sci, Hnevotinska 3, Olomouc 77515, Czech Republic
utb.fulltext.projects FaME RO/2016/12
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