What does it mean to own a process: Defining process owner's competencies

Hrabal, Martin; Tuček, David

dc.title	What does it mean to own a process: Defining process owner's competencies	en
dc.title	Шта значи бити власник процеса: дефинисање компетенција власника процеса	ru
dc.contributor.author	Hrabal, Martin
dc.contributor.author	Tuček, David
dc.relation.ispartof	FME Transactions
dc.identifier.issn	1451-2092 Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued	2018
utb.relation.volume	46
utb.relation.issue	1
dc.citation.spage	138
dc.citation.epage	150
dc.type	article
dc.language.iso	en
dc.publisher	University of Belgrade - Faculty of mechanical engineering
dc.identifier.doi	10.5937/fmet1801138H
dc.relation.uri	https://scindeks.ceon.rs/article.aspx?artid=1451-20921801138H
dc.subject	business process management	en
dc.subject	process owner	en
dc.subject	process management model	en
dc.subject	competency model	en
dc.subject	delphi study	en
dc.description.abstract	As organizations adopt process orientation, a new managerial role of process owner appears. Process ownership is one of the main pillars and distinguishing features of process oriented organization. To successfully implement business process management and substitute traditional functional hierarchies, process owners should possess certain competencies for process management. Therefore, the aim of this paper is to introduce a competency model of a process owner. A Delphi study was used to identify individual activities and subsequent competencies of a process owner. Three rounds of questioning an expert panel provided consensus for development of competency model. The paper presents results of the Delphi study synthesized into structured competency model of a process owner. The model structures competencies to knowledge, skills and social competencies derived from process owner's responsibilities. Two variations of process owner's competencies which take into account different scope of responsibility were defined.	en
dc.description.abstract	Са усвајањем процесне оријентације у радној организацији се појављује нова менаџерска улога: власник процеса. Власништво процеса је једна од основних карактеристика радне организације оријентисане на процес. У циљу успешног управљања процесом пословања и замене традиционалне хијерархије функција, власници процеса треба да поседују одређене компетенције за управљање процесом. Зато је циљ овог рада био увођење модела компетенција власника процеса. Индивидуалне активности и компетенције власника процеса одређене су помоћу Делфи студије. Модел компетенција је развијен на основу консензуса постигнутог после интервјуа експертског панела спроведеног у три круга. У раду су приказани резултати Делфи студије који су послужили за развијање структурираног модела компетенција власника процеса. Структуру модела чине ком–петенције као што су знања, вештине и социјалне компетенције изведене из одговорности власника процеса. Дефинисане су две варијанте компетенција власника процеса, које узимају у обзир различит обим одговорности.	ru
utb.faculty	Faculty of Management and Economics
dc.identifier.uri	http://hdl.handle.net/10563/1007699
utb.identifier.obdid	43877261
utb.identifier.scopus	2-s2.0-85042729260
utb.identifier.wok	000417363400020
utb.source	j-wok
dc.date.accessioned	2018-01-15T16:31:40Z
dc.date.available	2018-01-15T16:31:40Z
dc.description.sponsorship	FaME TBU [IGA/FaME/2014/008]
dc.rights	Attribution-NonCommercial-NoDerivatives 3.0 Serbia
dc.rights.uri	https://creativecommons.org/licenses/by-nc-nd/3.0/rs/
dc.rights.access	openAccess
utb.contributor.internalauthor	Hrabal, Martin
utb.contributor.internalauthor	Tuček, David
utb.fulltext.affiliation	M. Hrabal Teaching Assistant Tomas Bata University in Zlín Faculty of Management and Economics Czech Republic D. Tuček Associate Professor Tomas Bata University in Zlín Faculty of Management and Economics Czech Republic Correspondence to: Dr. Martin Hrabal, Tomas Bata University in Zlín, Faculty of Management and Economics, Mostní 5139 760 01 Zlín, Czech Republic E-mail: hrabal@utb.cz
utb.fulltext.dates	Received: January 2016, Accepted: August 2017
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utb.fulltext.sponsorship	The authors are grateful to the Internal Grant Agency of FaME TBU No. IGA/FaME/2014/008 (Process Owner´s Competency Model in the System of Process Managed Education) for financial support to carry out this research.
utb.wos.affiliation	[Hrabal, M.; Tucek, D.] Tomas Bata Univ Zlin, Fac Econ & Management, Mostni 5139, Zlin 76001, Czech Republic
utb.fulltext.projects	IGA/FaME/2014/008