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Consumer behaviour and warranty claim: A study on Czech consumers

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dc.title Consumer behaviour and warranty claim: A study on Czech consumers en
dc.contributor.author Shaw, Sayanti
dc.contributor.author Chovancová, Miloslava
dc.contributor.author Bejtkovský, Jiří
dc.relation.ispartof Economics and Sociology
dc.identifier.issn 2071-789X Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued 2017
utb.relation.volume 10
utb.relation.issue 3
dc.citation.spage 90
dc.citation.epage 101
dc.type article
dc.language.iso en
dc.publisher Centre of Sociological Research
dc.identifier.doi 10.14254/2071-789X.2017/10-3/7
dc.relation.uri http://www.economics-sociology.eu/?519,en_consumer-behaviour-and-warranty-claim-a-study-on-czech-consumers
dc.relation.uri https://search.proquest.com/docview/1954857884?pq-origsite=gscholar
dc.subject consumer behaviour en
dc.subject warranty claim en
dc.subject products en
dc.subject services en
dc.description.abstract Consumer behaviour concerning warranty is significant for both consumers and business entities. This article presents the behaviour of consumers on warranty claims for purchased products or services. The present study attempts to investigate the influence of demographic variables on consumer satisfaction in the course of the warranty claim procedure. To study the behaviour of consumers, a quantitative approach was adopted with the sample of 453 respondents in Czech Republic. A self-administered, structured questionnaire was used to collect primary data during the survey and analysis was performed using Statistical Package for Social Science (SPSS). This study contributes to the body of knowledge in the field of consumer behaviour concerning warranty claims. en
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1007658
utb.identifier.obdid 43877417
utb.identifier.scopus 2-s2.0-85038909885
utb.identifier.wok 000416103600007
utb.source j-wok
dc.date.accessioned 2018-01-15T16:31:37Z
dc.date.available 2018-01-15T16:31:37Z
dc.description.sponsorship Internal Grant Agency of Tomas Bata University in Zlin [IGA/FaME/2016/006]
dc.rights Attribution 3.0 Unported
dc.rights.uri http://creativecommons.org/licenses/by/3.0/
dc.rights.access openAccess
utb.contributor.internalauthor Shaw, Sayanti
utb.contributor.internalauthor Chovancová, Miloslava
utb.contributor.internalauthor Bejtkovský, Jiří
utb.fulltext.affiliation Sayanti Shaw, Tomas Bata University in Zlín, Zlín, Czech Republic, E-mail: sayantishaw@gmail.com, shaw@fame.utb.cz Miloslava Chovancová, Tomas Bata University in Zlín, Zlín, Czech Republic, E-mail: chovancova@fame.utb.cz Jiří Bejtkovský, Tomas Bata University in Zlín, Zlín, Czech Republic, E-mail: bejtkovsky@fame.utb.cz
utb.fulltext.dates Received: January, 2017 1st Revision: April, 2017 Accepted: August, 2017
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utb.fulltext.sponsorship Authors would like to thank the Faculty of Management and Economics at Tomas Bata University in Zlin. This work was supported by the Internal Grant Agency of Tomas Bata University in Zlin under project number IGA/FaME/2016/006.
utb.wos.affiliation [Shaw, S.; Chovancova, M.; Bejtkovsky, J.] Tomas Bata Univ Zlin, Zlin, Czech Republic
utb.scopus.affiliation Tomas Bata University in Zlín, Zlín, Czech Republic
utb.fulltext.projects IGA/FaME/2016/006
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