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Healthcare quality management in Great Britain and Czech Republic

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dc.title Healthcare quality management in Great Britain and Czech Republic en
dc.contributor.author Briš, Petr
dc.contributor.author Keclíková, Kristýna
dc.contributor.author Macuda, Malgorzata
dc.contributor.author Čermáková, Marie
dc.relation.ispartof Economics and Sociology
dc.identifier.issn 2071-789X Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued 2016
utb.relation.volume 9
utb.relation.issue 3
dc.citation.spage 169
dc.citation.epage 179
dc.type article
dc.language.iso en
dc.publisher Centre of Sociological Research
dc.identifier.doi 10.14254/2071-789X.2016/9-3/15
dc.relation.uri http://www.economics-sociology.eu/?en_vol.-9-no-3-2016,50
dc.subject healthcare management en
dc.subject monitoring patient satisfaction en
dc.subject rating methodology en
dc.subject benchmarking en
dc.subject quality en
dc.description.abstract Healthcare quality can be defined as the summary of the results achieved in prevention, diagnosis and treatment, based on findings of medical science and practice, or as the degree of excellence of the provided care in relation to a contemporary level of knowledge and technological development and in compliance with economic possibilities. Research and monitoring of the effectiveness of quality systems can be implemented in different ways: (1) measuring the quality system through the entire institution rating (self-assessment or accreditation), based on the assumption that appropriate care is the result of well-organized processes and systematic quality assurance and improvement; (2) measuring critical points in the process of care compliance of specialists with recommended practices or professional standards; (3) measuring outcomes in relation to the benefit of patients, such as clinical outcomes, client satisfaction and perceived quality of life in connection with the results of the provided care. The paper deals with monitoring the effectiveness of quality in health facilities based on customer satisfaction and compares patient satisfaction rating methodologies applied in the United Kingdom and in Czech Republic. en
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1006858
utb.identifier.obdid 43876190
utb.identifier.scopus 2-s2.0-84995596407
utb.identifier.wok 000387911700015
utb.source j-wok
dc.date.accessioned 2017-02-28T15:11:34Z
dc.date.available 2017-02-28T15:11:34Z
dc.rights Attribution 4.0 International
dc.rights.uri http://creativecommons.org/licenses/by/4.0/
dc.rights.access openAccess
utb.contributor.internalauthor Briš, Petr
utb.contributor.internalauthor Čermáková, Marie
utb.fulltext.affiliation Petr Briš, Tomas Bata University in Zlín, Zlín, Czech Republic, E-mail: bris@fame.utb.cz Kristýna Keclíková, Police College of the Ministry of the Interior in Prague, Praha, Czech Republic, E-mail: krigakec@seznam.cz Małgorzata Macuda, Poznaľ University of Economics and Business, Poznań, Poland, E-mail: malgorzata.macuda@ue.poznan.pl Marie Čermáková, Tomas Bata University in Zlín, Zlín, Czech Republic, E-mail: mcermakova@fame.utb.cz
utb.fulltext.dates Received: December, 2015 1st Revision: March, 2016 Accepted: June, 2016
utb.fulltext.sponsorship -
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