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Electronic banking security and customer satisfaction in commercial banks

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dc.title Electronic banking security and customer satisfaction in commercial banks en
dc.contributor.author Belás, Jaroslav
dc.contributor.author Korauš, Michal
dc.contributor.author Kombo, Felix
dc.contributor.author Korauš, Antonín
dc.relation.ispartof Journal of Security and Sustainability Issues
dc.identifier.issn 2029-7017 Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued 2016
utb.relation.volume 5
utb.relation.issue 3
dc.citation.spage 411
dc.citation.epage 422
dc.type article
dc.language.iso en
dc.publisher General Jonas Zemaitis Military Academy of Lithuania
dc.identifier.doi 10.9770/jssi.2016.5.3(9)
dc.subject Bank security en
dc.subject Commercial banks en
dc.subject Customer satisfaction en
dc.subject Electronic banking en
dc.subject Internet banking en
dc.description.abstract The aim of this article is to examine the selected attributes of commercial banks security in relation to customer satisfaction. We focused on electronic banking products as these represent a significant segment of today's bank activities. We compared the opinions of different social groups (men and women, university educated respondents and the others, respondents under the age of 35 and the elders). Our empirical research in the banking sector of Slovakia showed that only 71.96% of the respondents think their bank takes proper care over their money. Electronic forms of banking are used by more than 90% of the respondents, particularly by university educated ones. The trust in security of electronic payments was found to be at quite a low level of 78.19%. At the same time, 12.77% of the respondents declared they had been a target for hackers, men being a more frequent target. en
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1006828
utb.identifier.obdid 43874934
utb.identifier.scopus 2-s2.0-84994403315
utb.source j-scopus
dc.date.accessioned 2017-02-28T15:11:30Z
dc.date.available 2017-02-28T15:11:30Z
dc.rights Attribution 4.0 International
dc.rights.uri http://creativecommons.org/licenses/by/4.0/
dc.rights.access openAccess
utb.contributor.internalauthor Belás, Jaroslav
utb.contributor.internalauthor Kombo, Felix
utb.fulltext.affiliation Jaroslav Belás1, Michal Korauš2, Felix Kombo 3 , Anton Korauš 4 1,3 Tomas Bata University in Zlín, Fakulty of Management and Economics, Mostní 5139, 760 01 Zlín, Czech Republic 2,4 Paneuropean University in Bratislava, Faculty of Economics and Entrepreneurship, Tematinská 10, 80000 Bratislava E-mails: 1 belas111@gmail.com ; 2 felixkombo@gmail.com; 3 michalkoraus@gmail.com; 4 akoraus@gmail.com
utb.fulltext.dates Received 15 November 2015; accepted 10 Februrary 2016
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utb.fulltext.sponsorship The authors are thankful to the Internal Grant Agency of FaME TBU No. 000/IGA/FaME/2015: The possibilities of the financial performance growth for commercial banks in the context of the credit risk of SME and the customer satisfaction, for financial support to carry out this research.
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