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The impact of the financial crisis on business ethics in the banking sector: A case study from Slovakia

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dc.title The impact of the financial crisis on business ethics in the banking sector: A case study from Slovakia en
dc.contributor.author Belás, Jaroslav
dc.relation.ispartof Review of Economic Perspectives (Národohospodářský obzor)
dc.identifier.issn 1213-2446 Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued 2013
utb.relation.volume 13
utb.relation.issue 3
dc.citation.spage 111
dc.citation.epage 131
dc.type review
dc.language.iso en
dc.publisher Masarykova univerzita, Ekonomicko-správní fakulta cs
dc.identifier.doi 10.2478/revecp-2013-0004
dc.relation.uri http://nho.econ.muni.cz/13-2013/3-2013
dc.subject Corporate social responsibility in banking sector en
dc.subject Morally attitudes of bank employees, satisfaction of bank's customers en
dc.description.abstract The importance of ethical standards for financial markets is based on the purpose of commercial banks and other financial institutions which operate with money of others. Besides significant economic implications, the financial crisis has also revealed considerable lack of moral values in commercial banking, which has been reflected by a very unscrupulous approach of bankers to their clients. The crisis has also caused a fundamental turnaround in public opinions on commercial banking and increased the pressure on application of moral principles in banking, which represents an appropriate complement of banking regulations. The aim of this article is to determine the basic attributes of business ethics in commercial banking and quantify changes in moral attitudes of bank employees in Slovakia through own research, which occurred during the financial crisis. Moral attitudes of bank employees are analyzed in relation to reaching customer satisfaction. The research focuses on identificating satisfaction of bank employees and also on how their satisfaction reflects acceptance of customers' needs. A part of the research also deals with evaluation of customer satisfaction in the same timeframe. The results of our empirical research show that the low level of satisfaction and loyalty of bank employees is transferred to the low acceptance rate of customer need to sell bank's products in the banking sector in Slovakia. The low level of satisfaction and loyalty has also caused a decline in the overall customer satisfaction. Index of personal satisfaction of bank's customers has slightly increased in the examined period, but its current level is still very low. en
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1003622
utb.identifier.obdid 43870387
utb.identifier.scopus 2-s2.0-84890924462
utb.source j-scopus
dc.date.accessioned 2014-01-10T11:10:06Z
dc.date.available 2014-01-10T11:10:06Z
utb.contributor.internalauthor Belás, Jaroslav
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