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Key Factors Influencing the Performance of Healthcare Organizations

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dc.title Key Factors Influencing the Performance of Healthcare Organizations en
dc.contributor.author Popesko, Boris
dc.contributor.author Tučková, Zuzana
dc.contributor.author Kadak, Tarmo
dc.relation.ispartof Proceedings of the 9th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning
dc.identifier.isbn 978-1-908272-71-3
dc.date.issued 2012
dc.citation.spage 208
dc.citation.epage 215
dc.event.title 9th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning (ICICKM)
dc.event.location Bogota
utb.event.state-en Colombia
utb.event.state-cs Kolumbie
dc.event.sdate 2012-10-18
dc.event.edate 2012-10-19
dc.type conferenceObject
dc.language.iso en
dc.publisher Academic Publishing International (API) en
dc.relation.uri http://academic-conferences.org/icickm/icickm2013/icickm12-proceedings.htm
dc.subject hospital management en
dc.subject balanced scorecard en
dc.subject cost management en
dc.subject performance management systems en
dc.description.abstract The study focuses on the definition of key factors influencing the performance of healthcare organizations. In the last decade, hospital organizations have been facing difficulties and challenges in balancing limited resources and costs to provide their demand for services. In face of these tendencies, many hospitals are under pressure to become more cost efficient. The hospital organizations are working as the complex systems of various inputs, tasks, activities and outputs with complicated interactions between individual segments of an organization. These attributes of hospital organizations are a key factor for the managers whose objective is to effectively manage the organization via defined objectives, with limited sources. In this situation it is essential for managers to process the information and knowledge about an organization. This information and knowledge could be provided by advanced management techniques which have to be adopted by an organization. Unfortunately, the majority of hospital organizations do not use any of advanced management techniques at all. The first part of the paper is focused on an analysis of information sources, which could be used by managers to effectively manage an organization. These sources are provided by advanced techniques such as process management, cost management, balanced scorecard, CRM systems and other managerial tools. The following part of the paper analyses the used techniques and defines the key performance factors used in hospital management. The major objective is to outline a model for effective hospital management based on utilization of key management techniques and definition of key factors for successful organization management. en
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1003468
utb.identifier.rivid RIV/70883521:28120/12:43868027!RIV13-MZ0-28120___
utb.identifier.obdid 43868118
utb.identifier.wok 000321950000026
utb.source d-wok
dc.date.accessioned 2013-09-20T08:46:44Z
dc.date.available 2013-09-20T08:46:44Z
utb.contributor.internalauthor Popesko, Boris
utb.contributor.internalauthor Tučková, Zuzana
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