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Can continuous improvement lead to satisfied customers? Evidence from the services industry

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Citace článku v časopise:
KOVAL, Oksana Petrivna, Stephan NABARESEH, Felicita CHROMJAKOVÁ a Robert MARCINIAK. Can continuous improvement lead to satisfied customers? Evidence from the services industry. TQM Journal [online]. 2018, vol. 30, iss. 6, s. 679-700. [cit. 2019-04-24]. ISSN 1754-2731. Dostupné z: https://www.emeraldinsight.com/doi/abs/10.1108/TQM-02-2018-0021.

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