Quality management of selected tourism activities

Málek, Zdeněk; Lukášková, Eva; Pitrová, Kateřina; Jeřábek, Tomáš

Title:	Quality management of selected tourism activities
Author:	Málek, Zdeněk; Lukášková, Eva; Pitrová, Kateřina; Jeřábek, Tomáš
Document type:	Conference paper (English)
Source document:	Proceedings of the 30th International Business Information Management Association Conference, IBIMA 2017 - Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth. 2017, vol. 2017-January, p. 883-888
ISBN:	978-0-9860419-9-0
Abstract:	Tourism is today an inherent part of the lifestyle and needs of people. Quality management in tourism has undergone a similar evolution as other industries and service disciplines. In the seventies and eighties of the 20 th century in particular, company and industry standards started to be formulated, especially in hotel businesses and transport companies. Hotel chains and airlines in the United States may serve as examples.
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Citace článku v konferenčním sborníku:
MÁLEK, Zdeněk, Eva LUKÁŠKOVÁ, Kateřina PITROVÁ a Tomáš JEŘÁBEK. Quality management of selected tourism activities. In: Proceedings of the 30th International Business Information Management Association Conference, IBIMA 2017 - Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth [online]. Madrid: International Business Information Management Association (IBIMA), 2017, s. 883-888.

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