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The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector

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Citace článku v časopise:
NGO, Vu Minh a Huan Huu NGUYEN. The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector. Journal of Competitiveness [online]. 2016, vol. 8, iss. 2, s. 103-116. [cit. 2019-09-19]. ISSN 1804-1728. Dostupné z: https://www.cjournal.cz/index.php?hid=clanek&bid=archiv&cid=221&cp=.

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