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The relationship among customer satisfaction, loyalty and financial performance of commercial banks

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Citace článku v časopise:
BÉLAS, Jaroslav a Lenka GABČOVÁ. The relationship among customer satisfaction, loyalty and financial performance of commercial banks. E+M Ekonomie a Management [online]. 2016, vol. 19, iss. 1, s. 132-147. [cit. 2019-06-19]. ISSN 1212-3609. Dostupné z: http://www.ekonomie-management.cz/archiv/vyhledavani/detail/1315-the-relationship-among-customer-satisfaction-loyalty-and-financial-performance-of-commercial-banks/.

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