Proposal of categories and availability of ITIL® tools

Abstract

This paper was created on the basis of the “Proposal of Methodology for Evaluating Free and Open Source ITIL® Tools.” The paper focuses on the generally dividing and availability of ITIL® tools which is important for choosing the appropriate tool for implementation. Implementation of proprietary SW is too expensive and many medium-sized and small companies cannot afford that. Main objectives of mentioned project was to provide the manual which may help IT managers and administrators whit ITIL® implementation in their companies. © 2015, North Atlantic University Union. All rights reserved.