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Bank customers’ satisfaction, customers’ loyalty and additional purchases of banking products and services. A case study from the Czech Republic

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Citace článku v časopise:
CHOCHOĽÁKOVÁ, Anna, Lenka GABČOVÁ, Jaroslav BELÁS a Juraj SIPKO. Bank customers’ satisfaction, customers’ loyalty and additional purchases of banking products and services. A case study from the Czech Republic. Economics and Sociology [online]. 2015, vol. 8, iss. 3, s. 82-94. [cit. 2019-04-23]. ISSN 2071-789X. Dostupné z: http://www.economics-sociology.eu/?349,en_bank-customers%E2%80%99-satisfaction-customers%E2%80%99-loyalty-and-additional-purchases-of-banking-products-and-services.-a-case-study-from-the-czech-republic.

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