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Customer's satisfaction – forecast of the company's prosperity

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ČSN ISO 690:2011 citation

Citace článku v konferenčním sborníku:
PŘIBYL, Milan. Customer's satisfaction – forecast of the company's prosperity. In: Innovation and Knowledge Management: A Global Competitive Advantage, Vols 1-4 [online]. Kuala Lumpur: International Business Information Management Association (IBIMA), 2011, s. 757-760.

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