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Quality management of selected tourism activities
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| dc.title | Quality management of selected tourism activities | en |
| dc.contributor.author | Málek, Zdeněk | |
| dc.contributor.author | Lukášková, Eva | |
| dc.contributor.author | Pitrová, Kateřina | |
| dc.contributor.author | Jeřábek, Tomáš | |
| dc.relation.ispartof | Proceedings of the 30th International Business Information Management Association Conference, IBIMA 2017 - Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth | |
| dc.identifier.isbn | 978-0-9860419-9-0 | |
| dc.date.issued | 2017 | |
| utb.relation.volume | 2017-January | |
| dc.citation.spage | 883 | |
| dc.citation.epage | 888 | |
| dc.event.title | 30th International Business Information Management Association Conference - Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth, IBIMA 2017 | |
| dc.event.location | Madrid | |
| utb.event.state-en | Spain | |
| utb.event.state-cs | Španělsko | |
| dc.event.sdate | 2017-11-08 | |
| dc.event.edate | 2017-11-09 | |
| dc.type | conferenceObject | |
| dc.language.iso | en | |
| dc.publisher | International Business Information Management Association (IBIMA) | en |
| dc.subject | tourism | en |
| dc.subject | quality system | en |
| dc.subject | complaints | en |
| dc.subject | quality standards | en |
| dc.description.abstract | Tourism is today an inherent part of the lifestyle and needs of people. Quality management in tourism has undergone a similar evolution as other industries and service disciplines. In the seventies and eighties of the 20 th century in particular, company and industry standards started to be formulated, especially in hotel businesses and transport companies. Hotel chains and airlines in the United States may serve as examples. | en |
| utb.faculty | Faculty of Logistics and Crisis Management | |
| dc.identifier.uri | http://hdl.handle.net/10563/1007939 | |
| utb.identifier.obdid | 43877701 | |
| utb.identifier.scopus | 2-s2.0-85049242131 | |
| utb.identifier.wok | 000443640500087 | |
| utb.source | d-orig | |
| dc.date.accessioned | 2018-06-15T10:54:19Z | |
| dc.date.available | 2018-06-15T10:54:19Z | |
| utb.contributor.internalauthor | Pitrová, Kateřina | |
| utb.fulltext.affiliation | Zdeněk Málek, Department of Gastronomy, College of Business and Hotel Management, Bosonožská 9, 625 00 Brno, malek@hotskolabrno.cz Eva Lukášková, Department of Gastronomy, College of Business and Hotel Management, Bosonožská 9, 625 00 Brno, lukaskova@hotskolabrno.cz Kateřina Pitrová, Department of Environmental Security, Faculty of Logistics and Crisis Management, Tomas Bata University in Zlín, Nám T. G. Masaryka 5555, 760 01 Zlín, pitrova@flkr.utb.cz Tomáš Jeřábek, Department of Economics, Economy and Management, College of Business and Hotel Management, Bosonožská 9, 625 00 Brno, jerabek@hotskolabrno.cz | |
| utb.fulltext.dates | - | |
| utb.fulltext.references | Česká obchodní inspekce. Trvalý problém jsou reklamace zájezdů a informace o nich. [online]. © 2016. [cit 2017-02-15]. Available from http://www.coi.cz/cestovni-kancelare-2015-nc1892/ DLOUHÁ, Petra. Dovolená jako špatný vtip. Jak správně reklamovat zájezd. [online]. © 2014. [cit 2017-02-18]. Available from http://www.penize.cz/spotrebitel/289762-dovolena-jako-spatny-vtip-jak-spravne-reklamovat-zajezd Evropské spotřebitelské centrum pro ČR. Frankfurtská tabulka slev. [online]. © 2016. [cit 2017-02-15]. Available from http://www.evropskyspotrebitel.cz/files/frankfurtska-tabulka.pdf HLUCHÁŇOVÁ, Vlasta. Reklamace zájezdu podle nového občanského zákoníku. [online]. © 2016. [cit 2017-02-15]. Available from https://www.asociace-sos.cz/reklamace-zajezdu-podle-noveho-obcanskeho-zakoniku/ PALATKOVÁ, Monika. Marketingová strategie destinace cestovního ruchu: Jak získat víc příjmů z cestovního ruchu. 1st edition. Praha: Grada Publishing, 2006. 348 p. ISBN 80-247 1014-5 PravoProPodnikatele. Cestovní kanceláře a agentury nedodržují právní předpisy, pokuty 709 tisíc. [online]. © 2016. [cit 2017-02-15]. Available from http://pravopropodnikatele.cz/cestovni-kancelare-agentury-nedodrzuji-pravni-predpisy-pokuty-709-tisic-kc/ SWARBROOKE, HORNER. Consumer behaviour in tourism. 1st edition. Oxford: Elsevier Ltd., 2007. 428 p. ISBN-10: 0-7506-6735-4 VAŠTÍKOVÁ, Miroslava. Marketing služeb: efektivně a moderně. 1st edition. Praha: Grada Publishing, 2008. 232 p. ISBN 978-80-247-2721-0 ZELENÝ, Lukáš. dTest. [online]. © 2016. [cit 2017-02-15]. Available from: https://www.dtest.cz/?gclid=CjwKEAiAoaXFBRCNhautiPvnqzoSJABzHd6hwmxS0bxi4cdf3iTQNyj6aEXUOs4ce3rbL7u87zJUcBoC_aPw_wcB | |
| utb.fulltext.sponsorship | - | |
| utb.scopus.affiliation | Department of Gastronomy, College of Business and Hotel Management, Bosonožská 9, Brno, Czech Republic; Department of Environmental Security, Faculty of Logistics and Crisis Management, Tomas Bata University in Zlín, Nám T. G. Masaryka 5555, Zlín, Czech Republic; Department of Economics, Economy and Management, College of Business and Hotel Management, Bosonožská 9, Brno, Czech Republic | |
| utb.fulltext.projects | - |
