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Influence of user’s criteria preferences for open source ITIL tools evaluation by simple MCDM

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dc.title Influence of user’s criteria preferences for open source ITIL tools evaluation by simple MCDM en
dc.contributor.author Králík, Lukáš
dc.contributor.author Jašek, Roman
dc.contributor.author Žáček, Petr
dc.relation.ispartof Studies in Computational Intelligence
dc.identifier.issn 1860-949X Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued 2018
utb.relation.volume 718
dc.citation.spage 141
dc.citation.epage 151
dc.type article
dc.language.iso en
dc.publisher Springer Verlag
dc.identifier.doi 10.1007/978-3-319-58965-7_10
dc.description.abstract This paper responds to requirement to improve the orientation between offered SW, as ITIL tools. There are really a lot of offered tools and very often this fact may leads to the poor implementation of ITIL. Main objective of this paper is to provide an overview how users’ preferences change in a short time and primarily the comparison between expert evaluation and evaluation with utilization of simple multi-criterial decision making methods. Simultaneously, the research described in this paper will serve for further work on creating a methodology for evaluation of ITIL tools. © Springer International Publishing AG 2018. en
utb.faculty Faculty of Applied Informatics
dc.identifier.uri http://hdl.handle.net/10563/1007275
utb.identifier.obdid 43877069
utb.identifier.scopus 2-s2.0-85026297134
utb.source j-scopus
dc.date.accessioned 2017-09-03T21:40:07Z
dc.date.available 2017-09-03T21:40:07Z
utb.contributor.internalauthor Králík, Lukáš
utb.contributor.internalauthor Jašek, Roman
utb.contributor.internalauthor Žáček, Petr
utb.scopus.affiliation Tomas Bata University in Zlin, Zlin, Czech Republic
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