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Proposal of evaluation criteria for free and open source tools for modelling and support of it service management according to ITIL

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dc.title Proposal of evaluation criteria for free and open source tools for modelling and support of it service management according to ITIL en
dc.contributor.author Králík, Lukáš
dc.contributor.author Šenkeřík, Roman
dc.contributor.author Jašek, Roman
dc.relation.ispartof Proceedings - 29th European Conference on Modelling and Simulation, ECMS 2015
dc.identifier.isbn 9780993244001
dc.date.issued 2015
dc.citation.spage 537
dc.citation.epage 542
dc.event.title 29th European Conference on Modelling and Simulation, ECMS 2015
dc.event.location Varna
utb.event.state-en Bulgaria
utb.event.state-cs Bulharsko
dc.event.sdate 2015-05-26
dc.event.edate 2015-05-29
dc.type conferenceObject
dc.language.iso en
dc.publisher European Council for Modelling and Simulation (ECMS)
dc.identifier.doi 10.7148/2015-0537
dc.relation.uri http://www.scs-europe.net/dlib/2015/2015-0537.htm
dc.relation.uri http://www.scs-europe.net/dlib/2015/ecms2015acceptedpapers/0537-is_ECMS2015_0122.pdf
dc.subject IT service support en
dc.subject ITIL en
dc.subject ITIL implementation en
dc.subject ITIL tools en
dc.subject Multicriterial evaluation en
dc.subject Tools en
dc.description.abstract This paper responds to requirement to improve the orientation between offered SW, such as ITIL tools. Nowadays there are enormous amount of offered tools. This situation very often leads to poor implementation of ITIL on the basis of primary unappropriate choice. This paper is-focused on the model and proposal of evaluation criteria for free and open source tools for modeling and support of IT service management according to ITIL. Thus this article aims to model the classification, which should facilitate choice of a suitable tool. Simultaneously, this classification will serve for further work-creation of methodology for evaluation of ITIL tools. In first phase this proposal is aimed mainly on Czech companies which will provide required feedback for future work. © ECMS Valen M. Mladenov, Petia Georgieva, Grisha Spasov, Galidiya Petrova (Editors). en
utb.faculty Faculty of Applied Informatics
dc.identifier.uri http://hdl.handle.net/10563/1005301
utb.identifier.obdid 43873910
utb.identifier.scopus 2-s2.0-84938686315
utb.source d-scopus
dc.date.accessioned 2015-09-09T15:16:31Z
dc.date.available 2015-09-09T15:16:31Z
utb.contributor.internalauthor Králík, Lukáš
utb.contributor.internalauthor Šenkeřík, Roman
utb.contributor.internalauthor Jašek, Roman
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