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Differences between ITIL® v2 and ITIL® v3 with respect to service transition and service operation

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dc.title Differences between ITIL® v2 and ITIL® v3 with respect to service transition and service operation en
dc.contributor.author Jašek, Roman
dc.contributor.author Králík, Lukáš
dc.contributor.author Žák, Roman
dc.contributor.author Kolčavová, Alena
dc.relation.ispartof Proceedings of the International Conference of Numerical Analysis and Applied Mathematics 2014 (ICNAAM-2014)
dc.identifier.issn 0094-243X Scopus Sources, Sherpa/RoMEO, JCR
dc.identifier.isbn 978-0-7354-1287-3
dc.date.issued 2015
utb.relation.volume 1648
dc.event.title International Conference on Numerical Analysis and Applied Mathematics (ICNAAM)
dc.event.location Rhodes
utb.event.state-en Greece
utb.event.state-cs Řecko
dc.event.sdate 2014-09-22
dc.event.edate 2014-09-28
dc.type conferenceObject
dc.language.iso en
dc.publisher American Institute of Physics (AIP)
dc.identifier.doi 10.1063/1.4912772
dc.relation.uri http://scitation.aip.org/content/aip/proceeding/aipcp/10.1063/1.4912772
dc.subject ITIL en
dc.subject Service Operation en
dc.subject Service transition en
dc.subject Changes in ITIL en
dc.subject Life Cycle en
dc.subject Service Management en
dc.description.abstract This paper follows the article: Differences Between ITIL (R) V2 and ITIL (R) V3 with Respect to Service Strategy and Service Design. The main aim is to summarize the changes that relate to key publications, Service Transition and Service Operation. In conclusion, areevaluated the objectives of the current version of ITIL (R) v3 and the unofficial benefits. The purpose of these papers is to provide the necessary overview of the current situation in the field of IT management to facilitate and streamline the work of IT managers. en
utb.faculty Faculty of Applied Informatics
dc.identifier.uri http://hdl.handle.net/10563/1005214
utb.identifier.obdid 43873957
utb.identifier.scopus 2-s2.0-84939649944
utb.identifier.wok 000355339703048
utb.source d-wok
dc.date.accessioned 2015-07-15T08:42:20Z
dc.date.available 2015-07-15T08:42:20Z
dc.rights.access openAccess
utb.contributor.internalauthor Jašek, Roman
utb.contributor.internalauthor Králík, Lukáš
utb.contributor.internalauthor Žák, Roman
utb.contributor.internalauthor Kolčavová, Alena
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