Intellectual model for analyzing and anaging patient trust in medical staff of primary healthcare institutions

Abstract

In the work, research was conducted on the development of an intellectual analysis model for determining the level of trust of patients in the medical staff of a primary medicine institution, for effective strategy and management on the example of the countries of the Visegrad Group (Czech Republic, Hungary, Poland, Slovakia). The research uses modern knowledge collection and presentation methods, applied in fuzzy set theory, system analysis, and expert evaluation. The main value of the model lies in the fact that it examines the question of evaluating the effectiveness of the management of primary medicine medical institutions, taking into account the level of trust of patients in the medical staff. The model provides an opportunity to comprehensively analyze the region and develop recommendations for state authorities to create strategies for improving the quality of medical medicine in outpatient facilities. At the level of primary medicine institutions, managers should develop strategies to create conditions in which patients' trust in medical personnel will grow. The developed model was verified and tested on real data of primary medicine patients in the countries of the Visegrad Group. An example of evaluation on fragments of data in four regions is illustrated.