An assessment of tourist satisfaction: A review of some precursors and consequences

Abstract

This paper aims to review the relationships and assessment of some important precursors (drivers) and consequences related to tourist satisfaction. Tourist satisfaction is important and is considered at the forefront of the success of the tourism business. A document analysis approach has been used to track the precursors (drivers) and the consequences of tourist satisfaction from the literature. The review shows that emotions, service quality, previous visit, and internet accessibility are important precursors while customer loyalty, revenue growth, and corporate goodwill come up as important consequences. The offered conceptual framework and research propositions in the current study are quite helpful to conduct future analytical assessment and evaluation. The suggested drivers and consequences are also beneficial for managers to improve the outlook of businesses as policy options. Limitations and future research directions are discussed at the end part of the paper. © the authors, 2020. All Rights Reserved.