Using Kano method to measure employee satisfaction

Abstract

Employee satisfaction is an important factor for all managers of organization. Most managers undertakes job design without considering various attributes that affects employee satisfaction at workplace. Therefore, it is vital for any organization to know the job attributes that are likely to impact on employee satisfaction. Based on these facts, the researcher undertook this study with an objective analysing how Kano method can be used in measuring employee satisfaction. An extensive literature review on the subject was carried out. The outcome of this study indicated that indeed Kano method can be used in measuring employee satisfaction. The Kano method can be complemented with the Importance Grid Analysis method. The aim of this paper is to analyse literature review of Kano method and its relation to measure employee satisfaction.