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Assessment of efficiency in government services delivery through e-platform implementation? Evidence from Kenya

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dc.title Assessment of efficiency in government services delivery through e-platform implementation? Evidence from Kenya en
dc.contributor.author Okanga, Patrick Asango
dc.contributor.author Ho, Thanh Tri
dc.contributor.author Nguyen, Thi Bich Thuy
dc.relation.ispartof 14th Annual International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT)
dc.date.issued 2018
dc.citation.spage 188
dc.citation.epage 198
dc.event.title 14th Annual International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT)
dc.event.location Zlín
utb.event.state-en Czech Republic
utb.event.state-cs Česká republika
dc.event.sdate 2018-04-25
dc.event.edate 2018-04-25
dc.type conferenceObject
dc.language.iso en
dc.publisher Tomas Bata University in Zlín
dc.identifier.doi 10.7441/dokbat.2018.17
dc.relation.uri http://dokbat.utb.cz/wp-content/uploads/DOKBAT2018.pdf
dc.subject Efficiency en
dc.subject Government service en
dc.subject e-Platform en
dc.description.abstract Digital service innovations play an important role in service delivery in our day-to-day lives, particularly in public sector service delivery. socio-economic sectors such as finance, health, education, agriculture and Governments are quickly embracing technology for dissemination of information, enhancement of service delivery and reaching their customers more effectively and efficiently. The aim of e-government is to provide a digital platform for improving communication and information access from government to citizens and vice versa. The Government has identified the potential of ICT in driving the economy and has embarked on several transformative ICT initiatives. This study uses literature review to focuses on Kenya's public sector digital service innovations. It looks into challenges encountered on the digital platform, and the fact that this platform has not realized the objective of maximizing service delivery to the public. A number of factors and situations which has resulted into inefficiency arising from digital divide among other factors has been mentioned along other recommendations. en
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1008786
utb.identifier.rivid RIV/70883521:28120/18:63519298!RIV19-MSM-28120___
utb.identifier.obdid 43878330
utb.identifier.wok 000466529800017
utb.source d-wok
dc.date.accessioned 2019-08-13T10:17:20Z
dc.date.available 2019-08-13T10:17:20Z
dc.description.sponsorship Tomas Bata University [IGA/FaME/2018/019]
utb.contributor.internalauthor Okanga, Patrick Asango
utb.contributor.internalauthor Ho, Thanh Tri
utb.fulltext.sponsorship This research was funded by a grant from Tomas Bata University, No. IGA/FaME/2018/019. The authors are grateful to the anonymous referees of the journal for their beneficial suggestions to improve the quality of the article. Usual disclaimers apply.
utb.wos.affiliation [Okanga, Patrick Asango; Ho Thanh Tri] Tomas Bata Univ, TG Masaryka 5555, Zlin 76001, Czech Republic; [Nguyen Thi Bich Thuy] Ind Univ Ho Chi Minh City, 12 Nguyen Bao,Ward 4, Ho Chi Minh City, Vietnam
utb.fulltext.projects IGA/FaME/2018/019
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