Crisis communication in museums

Tomaštík, Marek; Víchová, Kateřina; Černohlávková, Eva

dc.title	Crisis communication in museums	en
dc.contributor.author	Tomaštík, Marek
dc.contributor.author	Víchová, Kateřina
dc.contributor.author	Černohlávková, Eva
dc.relation.ispartof	Marketing Identity: Digital Mirrors, Pt II
dc.identifier.issn	1339-5726 Scopus Sources, Sherpa/RoMEO, JCR
dc.identifier.isbn	978-80-8105-985-8
dc.date.issued	2018
dc.citation.spage	309
dc.citation.epage	315
dc.event.title	15th Annual International Scientific Conference on Marketing Identity - Digital Mirrors
dc.event.location	Smolenice
utb.event.state-en	Slovakia
utb.event.state-cs	Slovensko
dc.event.sdate	2018-11-06
dc.event.edate	2018-11-07
dc.type	conferenceObject
dc.language.iso	en
dc.publisher	Univ Ss Cyril & Methodius Trnava-UCM Trnava
dc.relation.uri	https://fmk.sk/download/Marketing-Identity-Digital-Mirrors-II.pdf
dc.subject	Crisis Communication	en
dc.subject	Crisis Plan	en
dc.subject	Crisis Situation	en
dc.subject	Public relations of Museums	en
dc.subject	Risk Management	en
dc.subject	Situational Crisis Communication Theory	en
dc.subject	Social Media	en
dc.subject	Social-mediated Crisis Communication	en
dc.description.abstract	Crisis communication in museums is not much more comprehensive in museums in the Czech Republic. Foreign experience shows that the need for risk management in the museum sector also requires the development of museum crisis communication plans. The crises that need to be communicated have a heterogeneous nature and come suddenly with varying degrees of intensity. It is essential for the museum to be ready for crisis communication inside and outside the organization. The paper presents potential crisis situations in museums. The study also maps the state of the crisis plan and the use of crisis communication in the Czech museums.	en
utb.faculty	Faculty of Logistics and Crisis Management
utb.faculty	Faculty of Applied Informatics
dc.identifier.uri	http://hdl.handle.net/10563/1008714
utb.identifier.obdid	43880499
utb.identifier.wok	000467819300029
utb.source	d-wok
dc.date.accessioned	2019-08-07T12:05:25Z
dc.date.available	2019-08-07T12:05:25Z
dc.description.sponsorship	Development Project of the Organization, Tomas Bata University in Zlin [ROV/FLKR/2018/004]; Faculty of Logistics and Crisis Management; Integral Grant Agency, Tomas Bata University in Zlin [IGA/FLKR/2018/006]
utb.contributor.internalauthor	Tomaštík, Marek
utb.contributor.internalauthor	Víchová, Kateřina
utb.contributor.internalauthor	Černohlávková, Eva
utb.fulltext.affiliation	Marek Tomaštík, Kateřina Víchová, Eva Černohlávková Tomas Bata University in Zlín Faculty of Logistics and Crisis Management Námestie T. G. Masaryka 5555 760 01 Zlín CZECH REPUBLIC mtomastik@utb.cz Tomas Bata University in Zlín Faculty of Applied Informatics Námestie T. G. Masaryka 5555 760 01 Zlín CZECH REPUBLIC kvichova@utb.cz Tomas Bata University in Zlín Faculty of Logistics and Crisis Management Námestie T. G. Masaryka 5555 760 01 Zlín CZECH REPUBLIC e_cernohlavkova@utb.cz
utb.fulltext.dates	-
utb.fulltext.sponsorship	This paper was supported by the Development Project of the Organization, Tomas Bata University in Zlín ROV/FLKR/2018/004 and Faculty of Logistics and Crisis Management and by the Integral Grant Agency, Tomas Bata University in Zlín IGA/FLKR/2018/006 and Faculty of Logistics and Crisis Management.
utb.wos.affiliation	[Tomastik, Marek; Cernohlavkova, Eva] Tomas Bata Univ Zlin, Fac Logist & Crisis Management, Namestie TG Masaryka 5555, Zlin 76001, Czech Republic; [Vichova, Katerina] Tomas Bata Univ Zlin, Fac Appl Informat, Namestie TG Masaryka 5555, Zlin 76001, Czech Republic
utb.fulltext.projects	ROV/FLKR/2018/004
utb.fulltext.projects	IGA/FLKR/2018/006
utb.fulltext.faculty	Faculty of Logistics and Crisis Management
utb.fulltext.faculty	Faculty of Applied Informatics
utb.fulltext.faculty	Faculty of Logistics and Crisis Management