Comparison of MCDM methods with users' evaluation

Králík, Lukáš; Šenkeřík, Roman; Jašek, Roman

dc.title	Comparison of MCDM methods with users' evaluation	en
dc.contributor.author	Králík, Lukáš
dc.contributor.author	Šenkeřík, Roman
dc.contributor.author	Jašek, Roman
dc.relation.ispartof	2016 11th Iberian Conference on Information Systems and Technologies (CISTI)
dc.identifier.issn	2166-0727 Scopus Sources, Sherpa/RoMEO, JCR
dc.identifier.isbn	9789899843462
dc.date.issued	2016
utb.relation.volume	2016-July
dc.event.title	11th Iberian Conference on Information Systems and Technologies, CISTI 2016
utb.event.state-en	Spain
utb.event.state-cs	Španělsko
dc.event.sdate	2016-06-15
dc.event.edate	2016-06-18
dc.type	conferenceObject
dc.language.iso	en
dc.publisher	IEEE Computer Society
dc.identifier.doi	10.1109/CISTI.2016.7521387
dc.relation.uri	http://ieeexplore.ieee.org/document/7521387/
dc.subject	IT service support	en
dc.subject	ITIL	en
dc.subject	ITIL implementation	en
dc.subject	ITIL tools	en
dc.subject	ITSM	en
dc.subject	MCDM	en
dc.subject	multicriterial evaluation	en
dc.description.abstract	This paper responds to requirement to improve the orientation between offered SW, as ITIL tools. There are really a lot of amount thus offered tools and very often leads to poor implementation of ITIL on the basis of incorrectly chosen tools. Main objective of this paper is to provide an overview about possibilities of choosing a suitable tool. Simultaneously, the research described in this paper will serve for further work on creating a methodology for evaluation of ITIL tools. © 2016 AISTI.	en
utb.faculty	Faculty of Applied Informatics
dc.identifier.uri	http://hdl.handle.net/10563/1006650
utb.identifier.obdid	43875847
utb.identifier.scopus	2-s2.0-84982161443
utb.identifier.wok	000382923300023
utb.source	d-scopus
dc.date.accessioned	2016-10-25T12:38:02Z
dc.date.available	2016-10-25T12:38:02Z
utb.contributor.internalauthor	Králík, Lukáš
utb.contributor.internalauthor	Šenkeřík, Roman
utb.contributor.internalauthor	Jašek, Roman
utb.fulltext.affiliation	Lukas Kralik, Roman Senkerik, Roman Jasek Faculty of Applied Informatics Tomas Bata University in Zlin Zlin, Czech Republic {kralik,senkerik,jasek}@fai.utb.cz
utb.fulltext.references	-
utb.fulltext.sponsorship	This work was supported by the Ministry of Education, Youth and Sports of the Czech Republic within the National Sustainability Programme project No. LO1303 (MSMT-7778/2014) and also by the European Regional Development Fund under the project CEBIA-Tech No. CZ.1.05/2.1.00/03.0089 and also by the Internal Grant Agency of Tomas Bata University under the project No. IGA/CebiaTech/2016/006.