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ITIL (R) - General Overview
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| dc.title | ITIL (R) - General Overview | en |
| dc.contributor.author | Jašek, Roman | |
| dc.contributor.author | Králík, Lukáš | |
| dc.contributor.author | Nožička, Jakub | |
| dc.relation.ispartof | Proceedings of the International Conference of Numerical Analysis and Applied Mathematics 2014 (ICNAAM-2014) | |
| dc.identifier.issn | 0094-243X Scopus Sources, Sherpa/RoMEO, JCR | |
| dc.identifier.isbn | 978-0-7354-1287-3 | |
| dc.date.issued | 2015 | |
| utb.relation.volume | 1648 | |
| dc.event.title | International Conference on Numerical Analysis and Applied Mathematics (ICNAAM) | |
| dc.event.location | Rhodes | |
| utb.event.state-en | Greece | |
| utb.event.state-cs | Řecko | |
| dc.event.sdate | 2014-09-22 | |
| dc.event.edate | 2014-09-28 | |
| dc.type | conferenceObject | |
| dc.language.iso | en | |
| dc.publisher | American Institute of Physics (AIP) | |
| dc.identifier.doi | 10.1063/1.4912776 | |
| dc.relation.uri | http://scitation.aip.org/content/aip/proceeding/aipcp/10.1063/1.4912776 | |
| dc.subject | ITIL | en |
| dc.subject | Service Strategy | en |
| dc.subject | Service Design | en |
| dc.subject | Service Operation | en |
| dc.subject | Service transition | en |
| dc.subject | Changes in ITIL | en |
| dc.subject | Life Cycle | en |
| dc.subject | Service Management | en |
| dc.description.abstract | The paper presents the reader into the issue of ITIL (R) and provides it as a basic overview of the concepts, terminology and philosophyof IT Service management. All this information is contained in 5 key ITIL (R) publications on around 1400 pages. The aim therefore is a brief summary of the issue, which also serves as an introduction to the following articles (Differences Between ITIL (R) v2 and ITIL (R) v3, ITIL (R) and Information Security, ITIL (R) Tools and ITIL (R) Implementation). | en |
| utb.faculty | Faculty of Applied Informatics | |
| dc.identifier.uri | http://hdl.handle.net/10563/1005212 | |
| utb.identifier.obdid | 43873956 | |
| utb.identifier.scopus | 2-s2.0-84939649399 | |
| utb.identifier.wok | 000355339703052 | |
| utb.source | d-wok | |
| dc.date.accessioned | 2015-07-15T08:42:19Z | |
| dc.date.available | 2015-07-15T08:42:19Z | |
| dc.rights.access | openAccess | |
| utb.contributor.internalauthor | Jašek, Roman | |
| utb.contributor.internalauthor | Králík, Lukáš | |
| utb.contributor.internalauthor | Nožička, Jakub |
