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ITIL (R) - General Overview

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dc.title ITIL (R) - General Overview en
dc.contributor.author Jašek, Roman
dc.contributor.author Králík, Lukáš
dc.contributor.author Nožička, Jakub
dc.relation.ispartof Proceedings of the International Conference of Numerical Analysis and Applied Mathematics 2014 (ICNAAM-2014)
dc.identifier.issn 0094-243X OCLC, Ulrich, Sherpa/RoMEO, JCR
dc.identifier.isbn 978-0-7354-1287-3
dc.date.issued 2015
utb.relation.volume 1648
dc.event.title International Conference on Numerical Analysis and Applied Mathematics (ICNAAM)
dc.event.location Rhodes
utb.event.state-en Greece
utb.event.state-cs Řecko
dc.event.sdate 2014-09-22
dc.event.edate 2014-09-28
dc.type conferenceObject
dc.language.iso en
dc.publisher American Institute of Physics (AIP)
dc.identifier.doi 10.1063/1.4912776
dc.relation.uri http://scitation.aip.org/content/aip/proceeding/aipcp/10.1063/1.4912776
dc.subject ITIL en
dc.subject Service Strategy en
dc.subject Service Design en
dc.subject Service Operation en
dc.subject Service transition en
dc.subject Changes in ITIL en
dc.subject Life Cycle en
dc.subject Service Management en
dc.description.abstract The paper presents the reader into the issue of ITIL (R) and provides it as a basic overview of the concepts, terminology and philosophyof IT Service management. All this information is contained in 5 key ITIL (R) publications on around 1400 pages. The aim therefore is a brief summary of the issue, which also serves as an introduction to the following articles (Differences Between ITIL (R) v2 and ITIL (R) v3, ITIL (R) and Information Security, ITIL (R) Tools and ITIL (R) Implementation). en
utb.faculty Faculty of Applied Informatics
dc.identifier.uri http://hdl.handle.net/10563/1005212
utb.identifier.obdid 43873956
utb.identifier.scopus 2-s2.0-84939649399
utb.identifier.wok 000355339703052
utb.source d-wok
dc.date.accessioned 2015-07-15T08:42:19Z
dc.date.available 2015-07-15T08:42:19Z
dc.rights.access openAccess
utb.contributor.internalauthor Jašek, Roman
utb.contributor.internalauthor Králík, Lukáš
utb.contributor.internalauthor Nožička, Jakub
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